Frequently Asked Questions
Why is this software so cheap? Does that mean it's a cheap
product?
Absolutely not. We're totally confident in the quality of our software. We price
it as low as we can in order to make it widely available and affordable.
Does Pathways work on a Mac?
Unfortunately, no. Pathways was built
solely for the Microsoft Windows platform.
Is Pathways HIPAA compliant?
Yes. Your electronic client information is fully
protected, and you have the capability to back up your data regularly.
I use a laptop and a desktop computer. Can I use Pathways on
both?
Yes. You
can install your copy of Pathways on up to 3 computers, but only for your own
use. You can update and transfer your data so
you'll always have up-to-date information no matter where you're working.
Can I
use Pathways on my PDA/Palm/Handheld Device?
Unfortunately not. However,
Pathways can be used on a Tablet PC.
How secure is my data?
Every
copy of Pathways is password protected. Once you receive your copy, you can set
your own password at any time. As well, the actual data is encrypted, doubly
protecting your information.
There is more than one therapist
in our office. Can we all use Pathways?
Each purchase of
Pathways contains a single user license. This means that only one
person is licensed to use each copy of Pathways. You are not permitted to share
your copy of Pathways with anyone else, even if you share the same computer. We
do have discounts and incentives for multiple user licenses.
What if I don't like it? Can I return it?
Unfortunately, we cannot accept
returns on opened software. If you are experiencing difficulty with your
software, contact our support department. Our excellent service representatives
will help you resolve any issues with Pathways.
What are the system requirements?
-
PC with a Pentium or higher
processor; Pentium II recommended
-
Microsoft Windows® 2000 or
later operating system
-
32 MB of RAM (64 MB RAM
recommended)
-
Hard disk space required: 33
MB minimum
-
Microsoft Access® 2003
Runtime (included)
-
VGA or higher resolution
monitor
-
Mouse or other compatible
pointing device.
-
CD-ROM drive
I have Windows 98. Will Pathways work on it?
Unfortunately not. You'll have to
upgrade to Windows 2000 or XP to be able to run Pathways.
Didn't find your answer?
E-mail us.