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    Frequently Asked Questions

    Why is this software so cheap? Does that mean it's a cheap product?

    Absolutely not. We're totally confident in the quality of our software. We price it as low as we can in order to make it widely available and affordable.

    Does Pathways work on a Mac?

    Unfortunately, no. Pathways was built solely for the Microsoft Windows platform.

    Is Pathways HIPAA compliant?

    Yes. Your electronic client information is fully protected, and you have the capability to back up your data regularly.

    I use a laptop and a desktop computer. Can I use Pathways on both?

    Yes. You can install your copy of Pathways on up to 3 computers, but only for your own use. You can update and transfer your data so you'll always have up-to-date information no matter where you're working.

    Can I use Pathways on my PDA/Palm/Handheld Device?

    Unfortunately not. However, Pathways can be used on a Tablet PC.

    How secure is my data?

    Every copy of Pathways is password protected. Once you receive your copy, you can set your own password at any time. As well, the actual data is encrypted, doubly protecting your information.

    There is more than one therapist in our office. Can we all use Pathways?

    Each purchase of Pathways contains a single user license. This means that only one person is licensed to use each copy of Pathways. You are not permitted to share your copy of Pathways with anyone else, even if you share the same computer. We do have discounts and incentives for multiple user licenses.

    What if I don't like it? Can I return it?

    Unfortunately, we cannot accept returns on opened software. If you are experiencing difficulty with your software, contact our support department. Our excellent service representatives will help you resolve any issues with Pathways.

    What are the system requirements?

    • PC with a Pentium or higher processor; Pentium II recommended

    • Microsoft Windows® 2000 or later operating system

    • 32 MB of RAM (64 MB RAM recommended)

    • Hard disk space required: 33 MB minimum

    • Microsoft Access® 2003 Runtime (included)

    • VGA or higher resolution monitor

    • Mouse or other compatible pointing device.

    • CD-ROM drive

    I have Windows 98. Will Pathways work on it?

    Unfortunately not. You'll have to upgrade to Windows 2000 or XP to be able to run Pathways.

     

    Didn't find your answer? E-mail us.

   

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Pathways Features

Product FAQ

System Requirements

Features in Depth

 

Clients Module

Assessments, discharge report, treatment plans

Appointments

Client appointments,

calendar, activities

Contacts Module

Collateral contacts, referrals, caseworkers

Progress Module

Progress notes, progress

reports, case management

Billing Module

Client billing accounts, invoices, CMS-1500

 

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  This site last updated on: Monday December 13, 2010

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